Have Any Questions In Your Mind?

Here you will find some frequently asked questions that may help you with your query.

General Questions & Answers

How do I setup VpnShop?

As simple as placing an order, you will recieve your login details via email instantly with a link to our setup tutorials for the device you wish to use.

What's the difference between Smart Dns and VPN Service?

The main difference is privacy. Both will allow you to access geo-restricted content, but only a VPN will encrypt your Internet connection, hide your IP address, and protect your online privacy while you're accessing all that worldwide content.

Can I use your VPN instead of my current ISP connection?

No. An Internet connection and a VPN service are two different things. You still need an existing/working (Cable, DSL, 3G/4G, Satellite, etc) Internet connection to be able to use VpnShop Vpn Service

Account related Questions & Answers

Can I get trial account prior to purchase?

Yes you can order a 24 hour trial by pressing FREE TRIAL button in top right corner and you get your login details instantly sent to you.

How many concurrent connections do you allow?

We give up to 3 devices with every subscription

How can I test VPN servers connectivity for my current location?

The best way is to order a 24 hour trial by pressing FREE TRIAL button in top right corner and you get your login details instantly sent to you. So you can test locations and speeds for yourself

Technical Guideline/How to Use

I can connect, but cannot browse.

Try turning your device and router off at wall for atleast 3 minutes and then turn back on and try again. If you still experience issues then try a different vpn server, if your issue is fixed then report the server that you were having issues with and we will fix straight away.

Does your vpn support streaming?

Yes our service has been optimised for streaming even for those with slow broadband connections. You may even get faster Download / Upload speeds whilst using our vpn service

What location would be best for me?

Usually the faster servers will be those closest to your location. The further away you connect too the slower the speeds will be majority of the time

31 Servers In 16 Countries

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  • Australia
  • Bulgaria
  • Canada
  • Czech Republic
  • Finland
  • France
  • Germany
  • Netherlands
  • Poland
  • Romania
  • Singapore
  • Switzerland
  • Thailand
  • Ukraine
  • United Kingdom
  • United States
More Info